Customer Service Live Support
Business Transformation Case
“How can we use new technologies to take customer service to a higher level and simplify the problem-solving process?”
Workbench Spark
We have implemented a live AR support solution for Olympus Europe Medical to improve technicians' performance in identifying and resolving issues. The application increases the support center's resolution rate and significantly reduces operating costs.
Live video and audio connection, document sharing between users and experts, 2D AR instructions, GPS tracking, and more to provide more accurate customer service, help support staff find solutions quickly and reliably.
The team from... and dos Santos guided us through the software selection process and managed communication with suppliers. It was also very valuable for us to have a strong partner in this project to make the most of innovative hardware such as smart glasses and software.
The project management support was excellent and the execution speed was high. During implementation,... and dos Santos carried out the testing and validation.
