Customer Service Live Support
Business Transformation Case
"How can we use new technologies to take customer service to the next level and simplify the problem-solving process?"
Workbench Spark
We implemented a live AR support solution for Olympus Europe Medical to improve technicians’ performance in identifying and resolving issues. The application increases the support center’s resolution rate and significantly reduces operating costs.
Live video and audio connections, document sharing between users and experts, 2D AR instructions, GPS tracking, and more—all designed to provide more precise customer service—help support staff find solutions quickly and reliably.
The team at ... and dos Santos guided us through the software selection process and managed communication with the vendors. It was also very valuable for us to have a strong partner on this project to help us get the most out of innovative hardware, such as smart glasses, and software.The project management support was excellent, and the execution was fast. During implementation, ... and dos Santos conducted the testing and validation.
